More often than not, business owners evade the issue because they’ve built up ‘the confrontation’ in their head too much and think it will ruin the relationship and the atmosphere at work.
It’s a bit like having a dodgy meal in a restaurant. You moan to the others at the table but when the waitstaff asks how the food is you say, “Lovely, couldn’t be better”. So, you don’t get what you want, and the experience is poor.
Likewise, if you don’t talk to your team and explain EXACTLY what you want (and ask for improvements when needed), how can they possibly deliver? As long as you are not having this conversation, then the situation will repeat itself over and over again.
It’s all in the delivery., and you could try something like this, “I really like what you are doing, but we need to make some tweaks. Here’s what I was thinking…”. It’s simple and suggests that the solution is going to be a team effort and not solely their responsibility.
Do you have to have difficult conversations in the workplace? What works for you? Let me know in the comments below.